According to those present, the visitor had approached the counter to verify the name of his father as part of a documentation requirement. Instead of providing assistance, the staff member reportedly retorted with an offensive comment implying that the employee’s own name was identical to the visitor’s father’s name. The remark quickly triggered tension inside the premises, leaving other citizens shocked at the conduct of a public official entrusted with essential administrative responsibilities.
Witnesses expressed frustration over what they described as an unprofessional and hostile exchange in a government office where residents routinely depend on staff cooperation for transport-related services. While there has been no immediate confirmation of disciplinary action, the episode has renewed conversations around accountability and the public’s right to respectful treatment in administrative institutions.
The incident reinforces long-standing concerns about workplace behavior within government departments and highlights the pressing need for improved grievance redressal mechanisms and staff conduct oversight. For many residents, the episode serves as a reminder of how frontline administrative interactions shape public trust in civic institutions.
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